The organic (free) reach of Facebook decreases again

Facebook logoWill the relentless push to monetise ultimately lead to the downfall of Facebook? Probably not, but more recent changes have once again diminished the marketing potential for small businesses. Over the last couple of years, Facebook has quietly decreased its organic reach – i.e. the potential for your post to reach your fans’ news feeds, without publicly announcing too much about it. However, earlier this month Facebook addressed users growing concerns directly by stating the following:

“… Competition for each News Feed story is increasing. Because the content in News Feed is always changing, and we’re seeing more people sharing more content, Pages will likely see changes in distribution. For many Pages, this includes a decline in organic reach. We expect this trend to continue as the competition for each story remains strong and we focus on quality.“

A further official comment then went on to say that the best way for a business to get their content seen is to pay for it.

So no real ambiguity here – even where you’ve built up a sizeable community, don’t expect your content to reach them all. In fact, the data suggests that you might well be reaching less than 10% of them unless you pay.

This is a bitter pill to swallow for businesses, including dentists, who have put a great deal of time into developing their Facebook presence and building a loyal fan base – only to find that their content is simply not reaching them. Of course every business, Facebook included, needs to generate profit and no doubt we should all have seen this coming; however the speed and scale of it has taken many by surprise.

What can you do about it?

(more…)

Successful dental marketers will use these tools in 2014

the components of a web marketing strategy for dentistsWith 2014 just around the corner and more dentists realising that the web is a primary source of new patient enquiries, it’s timely to conduct a quick review of the main dental marketing tools to bring into action for the new year ahead.

We’ll take you on a quick tour of the main methods to help promote your website and gain new patients from the web.

The dental website

(more…)

A “must have” Google tool to help manage your web presence

Google Web Master Tools imageIf you are serious about your dental practice website you will want to know that it is performing as well as possible and gaining the best possible exposure in search engines.

Just because a website looks pretty doesn’t necessarily mean that it is working well; in fact many websites with lots of glossy images and gimmicky widgets are functionally compromised and don’t work well in Google. We covered one of the key performance issues – page load speed – in an earlier article here.

Google provides two free tools which all dentists can use to monitor the performance of their websites, namely Google Analytics and Webmaster Tools. It’s important to realise that whilst these tools do provide deep technical insights for experienced operators, they are also sufficiently user friendly to give an average web user high level “at a glance” insights to reassure that all is functioning correctly. All Dental Media marketing clients have direct access to both of these excellent tools. In this article we will take a closer look at some of the features of Webmaster Tools.

Google Webmaster Tools (GWMT)

(more…)

Is your dental social media manager making these mistakes?

mistake signAs more dental practices start to roll out their social media campaigns, it’s natural to see mistakes made as the staff involved find their feet and get up to speed. To help avoid these common errors, here’s a quick summary of the main culprits. Forewarned is forearmed so hopefully our list of common errors will allow you to step in quickly to get things back on track.

Broadcasting without a plan

(more…)

Optimising dental videos for lead generation on YouTube

YouTube logoBroadcasting useful content via social channels is a proven technique for helping to drive traffic to a dental website. Twitter, Facebook and Google+ are all key components in the web marketing tool-kit and now in common use.

However, one channel which has huge potential but is still under utilised by the majority of dentists is YouTube. This is possibly because the majority consider video to be a bridge too far – either just too tricky to organise of perhaps prohibitively expensive? In reality, neither of those is true, particularly when a days professional filming can be achieved for little over a thousand pounds. Compare this to designing and printing a new patient pack with a few glossy inserts and you’ll start to see what I mean when it comes to comparing “bang for buck”.

The value of dental video for your practice website

(more…)

Do they count towards SEO and your website ranking?

How do social signals contribute to SEO for dentists?One of the more difficult “sells” we have to make when explaining the benefits of web marketing to dentists is the value of social media and where it sits within the overall strategy. It’s relatively straightforward to convey the obvious benefit of social media i.e. engagement and the subtle selling opportunities that this offers. However, more recently, the value of social media for assisting search ranking is becoming clearer, and it is this aspect which can be quite difficult to convey to dental clients who, understandably, may not be close to the nuances of search optimisation.

In this article I will try clarify what social signals are, what web page and human “authority” is on the web and how all of this contributes to search ranking. Hopefully it will then be a little clearer why the use of social media is important for SEO as well as client engagement.

Web page authority

(more…)

What are ‘match types’ and why are they important?

AdWords keyword match typesWe recently covered a range of AdWords (PPC) configuration mistakes we often see when taking over ‘home spun’ dental pay-per-click campaigns. We are usually approached to help where campaigns have been set up superficially, subsequently perform badly and waste a lot of money. You can catch up with that earlier article here.

One of the main errors we see is failure to understand and use keyword match types to improve targeting, resulting in wasted clicks and lost cash. When a dentist or member of the practice team sets up a PPC campaign, the tendency is simply to use “broad” match phrases added fairly indiscriminately into a single campaign and ad. group. Low click-through rates, poor quality scores and high click costs usually result, often accompanied by poor conversions.

What is broad match?

(more…)

Important, free web properties for all dental practices

Setting up Google web properties correctlyGoogle provides several important web ‘properties’ to help local businesses, including dental practices, advertise themselves on the web. The key ones are Google Places for Business, map page and G+ business page. Possibly due to the slightly confusing way that Google integrates these properties and also frequent updates to format, many businesses fail to use them to best effect. In fact we see very few dentists who have them set up correctly.

This article will provide guidelines to getting the basics right, ensuring that your existing patients and potential new ones, have the best chance possible of finding you on the web.

(more…)

A new website and branding for a London Dental Specialist

In early summer 2013, having sought and reviewed proposals from various UK companies, Dr Elaine Giedrys-Leeper selected Dental Media as her marketing project partner. The brief was quite broad but with the main elements including a new logo, a full suite of business stationery, a referral pack, banner displays, email marketing system and a new website.

Logo development

branding-compilationOne of the main foundations for the new visual brand was the development of a practice logo. Following detailed discussion with the client and completion of a thorough questionnaire, the Dental Media graphics team worked to research the client’s market, target demographic and competition.

This information helped the team to generate five concept designs for the client’s inspection and feedback. Each design was presented in different formats; on a sample business card, note paper and compliments slip to give the client the most realistic idea possible of how the finished design would look.

(more…)

Evaluating why some dental websites fall from grace

As we’ve seen in earlier articles in this blog, many dental websites have been relegated in the search rankings following a series of Google updates – namely the “Panda” and “Penguin” algorithm updates.

To recap very quickly, these updates were designed to penalise sites which were over-optimised and which had gained a prominent position in the search rankings, not necessarily through the quality of the site itself but via the efforts of a search optimiser. Google has clamped down on this, starting in 2011 and continuing with further anti-spam updates through 2012 and into 2013. This process is still underway as Google continues its quest to invalidate any attempts to artificially manipulate ranking positions. In particular, “poor” quality SEO and bad links to a website will result in that website’s demise. The graph below shows one such dentist’s website which was penalised by Google – the graph shows the resultant fall in web visits:

penalised-dental-website

So this is why we have seen many formerly prominent dental websites fall from grace as the efforts of their SEO teams have been exposed and penalised. A detailed SEO audit of a site can usually tell us what went wrong and what needs to be done to recover rankings.

Why an SEO audit makes sense

There are two main reasons for an SEO audit:

(more…)