Making a difference for UK dental practices.

The following testimonial from one of our clients, Hoburne Dental, spurred me to summarise how Dental Media help hundreds of UK dentists with their dental marketing; raising their profile in the local community and securing a regular stream of new patient enquiries from the internet.

“I cannot begin to tell you how much deciding to choose Dental Media has improved our business visibility. 33% of our 43 new private patients so far this month have quoted our website as the main reason to come here”

So just behind word-of-mouth, the website was way ahead of any other referral mechanism for this practice – a very pleasing result. The practice transferred to us from another well known dental marketing company after the client reported poor results and unsustainable monthly fees.

So what makes Dental Media different?

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Are the days of fully outsourced marketing over?

I would love to say that we, as dental marketers, could handle 100% of your practice marketing requirements in full and leave you, as dentists, to get on with your clinical role. However if I did, I’d be doing you a disservice.

Like all businesses, dentists need to understand which elements of marketing can be outsourced but also which elements need overview and input from within the practice team.

In this blog we will explore the relationship between the practice and 3rd party marketing companies in more detail. But first, a little bit of history….

How it used to be done

Before dentistry became increasingly competitive, even just 4 or 5 years back, a decent website with a good search engine position was really all you needed. This, coupled with some decent practice signage and a reasonable reputation for service, would stand you in good stead. Dental marketing companies could build you a decent site, throw a few hundred cheap back-links at it and off you went. However, these days, things are somewhat different and a more sophisticated approach is needed.

So what changed?

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Benefits from publishing your dental website with full encryption

https-signBefore we explore why publishing your practice website with full encryption can offer some great advantages, here’s a quick recap on what it actually means.

To use a familiar example, when you visit the site of your on-line bank and log into your account, the website address will be prefixed with https rather than the regular http and a small padlock symbol will appear adjacent to it.

This is telling you that anything that you enter on your screen will be encrypted before transmission to the web server and only decrypted on receipt. This means that anyone who is looking to intercept any data on route will be foiled. The levels of encryption vary but even at the most basic level, it is virtually impossible to decrypt data which is transferred in this way.

In the dental context, there are circumstances where data needs to be encrypted too. For example, where sensitive patient information is sent via a referral contact form, then the GDC guidelines advise that this should be encrypted. The information can then be retrieved into the safe keeping of the practice network using another encrypted connection.

Latest news from Google regarding encrypted websites

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Is it straightforward to make a practice website standards compliant?

The answer to this question is “yes” – as long as you know what you are doing.

Whilst some marketing companies would have you think that compliance is a complex issue and try to differentiate their services on the back of it, the honest answer is that it’s quite straightforward to achieve and should be built into all new websites as standard.

Of course, you also need to check if your existing website is compliant and, where necessary, add the required features to bring it up to standard. Again, this is not too difficult to achieve.

Which standards are relevant?

The main standards to consider when preparing your new dental website are those of the GDC and the ICO; however it is also worth understanding certain disability discrimination and advertising standards laws and how these could also affect you.

GDC standards

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Working with you to design your new practice website

One of the main reasons why dentists choose to work with Dental Media is our reputation for providing truly bespoke services and not requiring clients to fit into pre-configured website design packages. Each project we undertake is based on a detailed review process which we carry out in conjunction with the practice team.

This allows us to understand not simply the basics of the services offered, e.g. which treatments, but also the ethos of the practice, it’s key differentiators and selling points and also the preferred target market.

Mike Allens new practice site

So whether the first objective is to get a foot-hold on the web and your budget is small, or if you want a 60 page website with full content management, you can be assured that we will work closely with you to deliver the best possible outcome. Our smaller projects are subject to the same rigorous design standards as larger ones with bigger budgets. We know that small websites will likely expand as the practice itself develops; consequently we don’t lumber any clients with low-spec, feature-limited sites that fail to create the right impression.

Putting it simply, all of our new websites for dentists, small or large are fully featured and look great too. The price difference comes with the scope of the site, for example how many pages you need and if you need a content management system.

Understanding your needs

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How to find useful information to supplement your own content and how to post it efficiently.

Many dental practices have joined the social media revolution to help broadcast their services and raise awareness in local communities.

However, a number of them are already falling by the way-side as the struggle to generate new and useful content kicks in and time to post runs short.

So what can you do to make social media activity as efficient as possible?

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Another official statement from Google advises responsive design in preference to separate mobile websites

Google-logoA new statement from Google has again advised that responsive design is their recommendation for modern websites – and not a separate mobile website.

In fact they are now showing warning messages in search results where websites are not correctly optimised for use on mobile devices. This includes incorrect re-directs for old-style mobile sites, use of Flash etc. You can read more about the latest Google updates by following the link to their official blog below:

Google applies warning in search results for old-fashioned websites

To read the specific recommendation about responsive design, please see the section headed “Developing modern multi-device websites” and also take a look at our earlier blog article on the subject:

Why responsive design beats a separate mobile website

Matt Cutts, Google’s main spokesperson on how websites rank in search results, has also been an advocate of the responsive design technique since it first came to the fore over 18 months ago. Sensing the direction in which Google was moving, Dental Media began rolling out responsive design at the same time and now all of our new websites for dentists are provided with this option.

Why is there so much fuss about multi-device optimisation?

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Is your dental email campaign hitting the spot and delivering results? 9 tips for success

Perhaps one of the more surprising issues which we encounter when embarking on new marketing campaigns for dentists, is their reluctance to build an effective email marketing list and use it to stay in touch with existing patients.

So whilst there is often a lot of enthusiasm for a new website, ongoing search engine promotion and use of social media, one of the easiest “wins”, email marketing, is regularly shunned. This is a mistake for a couple of main reasons:

  • setting up and using a professional email marketing system is very cost-effective; much less than most imagine.
  • your competitors will be taking every opportunity to market to your clients. You need to be one step ahead of them and email marketing is a simple and powerful way to achieve this.

Consequently we always recommend that such a system – our tool of choice is “MailChimp” – is a key component of your web marketing tool box. The Dental Media team can assist to you to get up and running quickly and cost-effectively.

So once you are up and running, how do you make sure that your email campaigns are really hitting the spot? Here are 9 tips to help you along……

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What to look out for when researching a dentist website supplier

WordPress Have you noticed that a lot of dental practice websites are starting to look very similar? Perhaps the photographs and text have been changed but a lot of the main structural elements all look like they are following a theme?

The answer to why this is is quite straightforward and is all down to “templates” or “themes”, in particular for content management systems (CMS) such as the WordPress platform. So why is this and why has there been such a huge proliferation?

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Not sure if it’s time to upgrade your practice website? Here are 8 good reasons why you should….

1. The dental practice down the road just upgraded

Whether we like it or not, certain dental services these days are commoditised. Patients in need of premium services like dental implants or short-term orthodontics are searching online to short-list potential suppliers before making a decision to purchase.

Practices with a professional, modern website are best placed to secure business from potential new patients who are searching for services on-line. Those practices with an outdated, unappealing web presence will likely be passed over. First impressions count, and these days, that first impression is often formed on the web.

2. You aren’t proud of your website and don’t encourage people to look

Chances are that if you know your website is old and outdated, then you may be too embarrassed to tell anyone about it. If this is you, then really you know that it’s time to make a change. After word-of-mouth, your dental website is your primary source of new enquiries so it really does need to represent you appropriately.

3. Your visitor count is low and your page bounce rate is too high

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