{"id":1821,"date":"2013-04-08T10:40:26","date_gmt":"2013-04-08T10:40:26","guid":{"rendered":"http:\/\/www.dental-media.co.uk\/marketing\/?p=1821"},"modified":"2013-04-08T10:40:26","modified_gmt":"2013-04-08T10:40:26","slug":"usability","status":"publish","type":"post","link":"https:\/\/www.dental-media.co.uk\/marketing\/website\/usability\/","title":{"rendered":"Dental website usability"},"content":{"rendered":"<h2>Ensuring good user experience<\/h2>\n<p>I&#8217;m prompted to write this after being asked to review a new website that appeared over the last weekend. I was quite shocked to see a potentially high profile site launched with so many errors; so-much-so that I thought it appropriate to quickly revisit some of the fundamental principles of good web design. I will quickly cover &#8220;usability&#8221; and how this influences the overall user experience.<\/p>\n<h3>So what is &#8220;user experience&#8221; and why do so many get it wrong?<\/h3>\n<p><!--more--><\/p>\n<p>User experience (UX) is a great place to start because, frankly, this is fundamental for any web marketing strategy, dental or otherwise. There are a number of definitions of UX but I like to think of it in very simple terms, i.e. ensuring that you present your message in such a user friendly and clear way that the website visitor is compelled to use your services or buy your products. Users are very fickle so if you get the basics wrong, for sure they will click away to your competitor who does it better.<\/p>\n<h2>Website basics<\/h2>\n<p><strong>It&#8217;s all about form <span style=\"text-decoration: underline;\">and<\/span> function<\/strong><\/p>\n<p>Of course a website must be appealing visually but it also has to balance this with function. So what are the basic usability components to consider during the <a title=\"building websites for dentists\" href=\"https:\/\/www.dental-media.co.uk\/dental-websites.html\">website design and build <\/a>and how do these contribute to great user experience?<\/p>\n<ul>\n<li>deliver a clear message on the home page &#8211; i.e. what you do and why you can make a difference for your user. Make this unambiguous. Users skim web pages very quickly and won&#8217;t hang around trying to decipher cryptic, &#8220;clever&#8221; messages about your services. This clarity of message is key for all pages &#8211; when your page is ready for review, try to think like your user, take a step back and evaluate if it really does work.<\/li>\n<li>sensible data hierarchy aligned with clear and simple navigation. Keep the key information prominent and easy to find. If you need to write &#8220;click here&#8221; next to your links, then you got it wrong. Understand what &#8220;calls-to-action&#8221; are and use them wisely.<\/li>\n<li>load speed &#8211; this is still extremely important. Not all users have super fast broadband and keep in mind that you may also be serving mobile users. Don&#8217;t go overboard on images and make sure those that you do use are optimised for web. Don&#8217;t over-fill the page with &#8220;social&#8221; widgets or other content that is served from external sources. Too many will slow your website down. Use a service like &#8220;Pingdom Tools&#8221; to check your web pages. Remember that Google likes fast pages too!<\/li>\n<li>coding &#8211; this is the bit &#8220;under the hood&#8221; that makes a website display in the browser on your PC, mobile or tablet. Website coding needs to be of the highest quality to ensure that the pages load quickly and to ensure that the page displays correctly across the wide range of browsers.\u00a0 It&#8217;s amazing how many sites work fine in Internet Explorer but break in Firefox, Chrome and Safari. Make sure your website code validates to latest standards using the W3C online checking service.<\/li>\n<li>write great content and use clear headings to encourage your users to keep reading. Use bullet-lists and other pagination techniques to make content appealing. Don&#8217;t be afraid to use &#8220;white space&#8221; to help balance the page. Oh, and of course use a spell checker!<\/li>\n<li>whilst this article is not about SEO, it&#8217;s essential to ensure that the key on-site SEO factors are addressed and optimised &#8211; e.g. page titles, page URLs (the www bit), meta descriptions, &#8216;h&#8217; tags, keywords, links etc<\/li>\n<li>mobile and tablet compatibility &#8211; is your website mobile optimised? With nearly 30% (av.) of all traffic now coming from mobile devices, mobile optimisation should come as standard for all new websites.<\/li>\n<\/ul>\n<p>Whilst this is not an exhaustive list, if you do a thorough job with the key components noted above, your dental website should be in good shape to provide a great user experience and ultimately, encourage new patient enquiries.<\/p>\n<h3>Summary<\/h3>\n<p>When designing and planning websites, people often forget the basics and get so engrossed with &#8220;form&#8221; that they forget &#8220;function&#8221;. Another key mistake is failing to think how a user would perceive the website &#8211; for example, is the language style relevant for the target demographic, are the images relevant etc.<\/p>\n<p>These &#8220;usability&#8221; factors are best over viewed by an <a title=\"Dental Media web marketing\" href=\"https:\/\/www.dental-media.co.uk\/dental-marketing.html\">experienced web marketing team<\/a> who know exactly what to look for and hence how to configure the website accordingly.<\/p>\n<p>If you are concerned about usability for your one website or just need help with design or upgrade of your dental practice website, please give Dental Media a call on <strong>01332 672548<\/strong> and we&#8217;ll be pleased to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ensuring good user experience I&#8217;m prompted to write this after being asked to review a new website that appeared over the last weekend. I was quite shocked to see a potentially high profile site launched with so many errors; so-much-so &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.dental-media.co.uk\/marketing\/website\/usability\/\"> <span class=\"screen-reader-text\">Dental website usability<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-1821","post","type-post","status-publish","format-standard","hentry","category-website"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/posts\/1821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/comments?post=1821"}],"version-history":[{"count":20,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/posts\/1821\/revisions"}],"predecessor-version":[{"id":1841,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/posts\/1821\/revisions\/1841"}],"wp:attachment":[{"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/media?parent=1821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/categories?post=1821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dental-media.co.uk\/marketing\/wp-json\/wp\/v2\/tags?post=1821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}